Frequently Asked Questions

We have done a number of short and longer-term tests across various prescribed burning locations in California: mainly in Sonoma, Napa Valley, and Butte counties. Our focus during testing was minimizing the time between a fire starting and our sensors being able to detect it. We were able to achieve remarkably accurate results, where some sensors were able to detect a flame even before it was visible with a human eye. We’re continuing to perform a wide range of testing on various burns and geographies to maximize Torch’s accuracy.

An intelligent algorithm analyzes multiple variables in real-time to give both line-of-site and non-line-of-site measurements. Moreover, Torch's what analyzes the dynamic changes in sensor readings, looking for time-based clues of a fire. For example, the device tracks the relative location of the sun, can discern between fog and smoke, and doesn’t sound a warning until multiple variables have been confirmed. Potential false positives such as other heat sources, bright light, sun reflections, fog, and many others were thoroughly tested by our team.

Each Torch Sensor automatically runs diagnostics 24/7, so if there’s an issue with the device, an SMS message, and in-app notification will be sent to you. These messages will inform you about the next steps to take.

There is a one-year warranty available. If there is a technical malfunction, you can receive a Torch Sensor replacement.

Yes! Torch is available in 90+ countries including Canada, Australia, etc.